Privacy Policy — ug88

ug88 ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by ug88. Please read this policy carefully to understand our practices regarding your personal data and how we will treat it.

This Privacy Policy should be read in conjunction with our Terms & Conditions, which govern your use of the ug88 platform. Where terms are capitalized in this policy but not defined here, they carry the meanings assigned to them in the Terms & Conditions.

ug88 operates as an online betting and gaming platform serving Indonesian players. We offer sports betting markets including bandar bola (sportsbook) and mix parlay (accumulator betting), live casino games, slot titles, and togel lottery draws — all processed exclusively in Indonesian Rupiah (IDR) with support for local payment methods including BCA, BRI, BNI, Mandiri, OVO, DANA, and GoPay.

This Privacy Policy was last updated on 1 January 2026 and is effective immediately upon publication.

For the purposes of applicable data protection legislation, the data controller responsible for your personal data is:

ug88 Platform
Website: ug88.cam
Email: [email protected]

ug88 operates under an international gaming license and processes personal data in accordance with the data protection requirements of the licensing jurisdiction, as well as applicable Indonesian data protection principles where relevant to our Indonesian Member base.

If you have any questions about how we handle your personal data, or if you wish to exercise any of your data subject rights, please contact us using the details provided in Section 13 of this policy.

ug88 collects and processes the following categories of personal data:

3.1 Registration Data

When you create an account on ug88, we collect:

• Full name (as it appears on your Indonesian National Identity Card)
• Email address
• Mobile phone number
• Date of birth
• Residential address (city, province, postal code)
• Username and password (password is stored in encrypted form only)
• Preferred currency (IDR is the only supported currency)

3.2 Know Your Customer (KYC) Data

To comply with anti-money-laundering regulations and to process withdrawals, we collect identity verification documents including:

• Indonesian National Identity Card (KTP) — front and back photographs
• Selfie photograph holding your KTP adjacent to your face
• Proof of address document (utility bill, bank statement, or government-issued document dated within the last three months)
• Payment method verification documents (bank account ownership confirmation or e-wallet screenshot) where required

3.3 Financial Transaction Data

We collect transaction records associated with your account, including:

• Deposit and withdrawal transaction history (amount, date, time, payment method)
• Bank account details (bank name, account number, account holder name) for withdrawal processing
• E-wallet account identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja phone numbers or account IDs)
• Betting and gaming activity records (bets placed, stakes, outcomes, timestamps)
• Bonus claim history and wagering progress

3.4 Technical and Usage Data

When you access the ug88 platform, we automatically collect certain technical information, including:

• IP address and geolocation data (to detect multiple account fraud and verify Indonesian residency)
• Device information (operating system, browser type and version, screen resolution, device identifiers)
• Session data (login time, logout time, session duration, pages visited, features used)
• Clickstream data and navigation paths through the platform
• Referral source (how you arrived at ug88.cam)

3.5 Communications Data

We retain records of your communications with ug88, including:

• Live chat transcripts
• Email correspondence with our support team
• WhatsApp messages where you have contacted us via that channel
• Customer service notes and case histories

ug88 processes your personal data for the following purposes, each of which is based on a lawful ground for processing under applicable data protection law:

4.1 Account Management and Service Delivery

Lawful basis: Performance of contract

• To create and maintain your ug88 player account
• To process deposits and withdrawals in accordance with your instructions
• To enable you to place bets on sports events, play casino games, participate in togel lottery draws, and access all features of the ug88 platform
• To apply bonuses, cashback, and loyalty rewards to your account
• To settle bets and credit winnings to your account balance

4.2 KYC and Regulatory Compliance

Lawful basis: Legal obligation and legitimate interests (fraud prevention)

• To verify your identity and age (minimum 21 years) in compliance with our licensing requirements
• To conduct Know Your Customer (KYC) and anti-money-laundering (AML) checks
• To prevent, detect, and investigate fraudulent activity, money laundering, and other illegal conduct
• To comply with reporting obligations to regulatory authorities where required by law
• To enforce our Terms & Conditions and prevent Prohibited Conduct

4.3 Customer Support

Lawful basis: Performance of contract and legitimate interests (customer service excellence)

• To respond to your inquiries, complaints, and support requests via live chat, email, or WhatsApp
• To troubleshoot technical issues and assist with account-related problems
• To provide guidance on responsible gaming tools and self-exclusion options
• To maintain records of support interactions for quality assurance and training purposes

4.4 Marketing and Promotional Communications

Lawful basis: Consent (where required) or legitimate interests (existing customer marketing)

• To send you promotional offers, bonus opportunities, and news about ug88's products and services via email or SMS where you have opted in to receive such communications
• To provide personalized bonus recommendations based on your gaming activity and preferences
• To notify you of special promotions aligned with Indonesian cultural events such as Idul Fitri, Ramadhan, and Indonesian Independence Day (17 August)

You may opt out of promotional communications at any time by clicking the unsubscribe link in any email, replying STOP to SMS messages, or contacting our support team. Opting out of marketing will not affect transactional communications such as withdrawal confirmations or account security alerts.

4.5 Platform Improvement and Analytics

Lawful basis: Legitimate interests (business development and user experience optimization)

• To analyze usage patterns, popular games, and betting behavior in aggregate form to improve our product offering
• To conduct A/B testing on platform features and user interface designs
• To identify and resolve technical bugs, performance issues, and security vulnerabilities
• To generate anonymized statistical reports on platform performance and player demographics

4.6 Security and Fraud Prevention

Lawful basis: Legitimate interests (platform security and fraud prevention)

• To detect and prevent multiple account fraud, bonus abuse, collusion, and other forms of cheating
• To monitor for suspicious betting patterns, arbitrage exploitation, and organized syndicate activity
• To protect the integrity of games and the fairness of outcomes
• To implement IP blocking, device fingerprinting, and other security measures to prevent unauthorized access

ug88 uses cookies and similar tracking technologies to enhance your experience on our platform. A cookie is a small text file stored on your device that allows us to recognize you on repeat visits and remember your preferences.

5.1 Types of Cookies We Use

Essential Cookies: These cookies are strictly necessary for the operation of the ug88 platform. They enable core functionality such as account login, session management, security features, and payment processing. You cannot opt out of essential cookies without rendering the platform unusable.

Performance Cookies: These cookies collect information about how you use ug88 — for example, which pages you visit most often, whether you experience error messages, and how long you spend on each page. This data is used in aggregate form to improve platform performance and user experience.

Functional Cookies: These cookies allow the platform to remember your preferences (such as language settings, time-zone display for bet settlement times, or your favorite game filters) to provide enhanced, personalized features.

Advertising Cookies: ug88 does not currently use third-party advertising cookies. If this changes in the future, we will update this policy and seek your consent where required by law.

5.2 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can set your browser to reject cookies entirely, to notify you when a cookie is set, or to delete cookies automatically when you close your browser. Please note that disabling essential cookies will prevent you from using core features of the ug88 platform, including logging in and placing bets.

For more information on managing cookies in your specific browser, consult your browser's help documentation.

5.3 Third-Party Services

ug88 integrates with third-party services including payment processors (for BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay transactions), KYC verification providers, and game content providers (such as Pragmatic Play, Evolution Gaming, NetEnt). These third parties may set their own cookies when you interact with their services through our platform. We do not control third-party cookies — please refer to the relevant third party's privacy policy for details.

ug88 does not sell, rent, or trade your personal data to third parties for marketing purposes. However, we do share your data with carefully selected third-party service providers and in certain legal circumstances as described below:

6.1 Service Providers

We share personal data with third-party service providers who perform services on our behalf, including:

• Payment Processors: Your bank account details and e-wallet identifiers are shared with our payment gateway partners to process deposits and withdrawals via BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, ShopeePay, and LinkAja.
• KYC Verification Services: Your identity documents (KTP, selfie, proof of address) are shared with specialist KYC verification providers to confirm your identity, age, and residential address.
• Game Content Providers: When you play casino games or slots, certain session data (username, stake amounts, game outcomes) is shared with the game provider (e.g., Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Pocket Games Soft) to enable gameplay and for their compliance with regulatory requirements.
• Cloud Hosting and IT Infrastructure: ug88's platform and databases are hosted on secure cloud servers provided by third-party data center operators. These providers have access to stored data solely for the purpose of server maintenance and platform uptime.
• Customer Support Tools: Live chat transcripts and email correspondence may be stored on third-party customer support platforms to enable our support team to respond efficiently to your inquiries.

All service providers are contractually bound to process your data only in accordance with our instructions, to implement appropriate security measures, and to comply with applicable data protection laws. Service providers are prohibited from using your data for their own purposes.

6.2 Legal and Regulatory Disclosure

ug88 may disclose your personal data where required to do so by law or in response to valid requests by public authorities, including:

• Compliance with a court order, subpoena, or other legal process
• Reporting obligations to our licensing regulator or gaming authority
• Cooperation with law enforcement investigations into suspected fraud, money laundering, or other criminal activity
• Protection of the rights, property, or safety of ug88, our Members, or the public

6.3 Business Transfers

In the event that ug88 is acquired by, merged with, or sells substantially all of its assets to another company, your personal data may be transferred to the acquiring entity as part of the transaction. We will notify you via email or a prominent notice on the platform before your data is transferred and becomes subject to a different privacy policy.

6.4 Aggregated and Anonymized Data

ug88 may share aggregated, anonymized data that does not identify you personally with third parties for industry research, benchmarking, or business development purposes. For example, we may publish statistics on total betting turnover, popular sports markets, or player demographics in aggregate form. This data cannot be used to identify any individual Member.

ug88 takes the security of your personal data seriously and implements a comprehensive range of technical and organizational measures to protect your information from unauthorized access, loss, misuse, or disclosure:

• 256-Bit SSL Encryption: All data transmitted between your device and ug88's servers is encrypted using 256-bit Secure Socket Layer (SSL) technology. This applies to login credentials, KYC documents, payment details, and all other personal information.
• Secure Data Centers: Personal data is stored on servers located in secure, access-controlled data centers with 24/7 physical security, CCTV monitoring, biometric access controls, and fire suppression systems.
• Firewall and Intrusion Detection: ug88's infrastructure is protected by enterprise-grade firewalls and intrusion detection systems that monitor for and block malicious traffic.
• Access Controls: Access to personal data within ug88 is restricted on a need-to-know basis. Only authorized employees and contractors who require access to perform their job functions are granted permission, and all access is logged and audited.
• Password Storage: Member passwords are stored in hashed and salted form using industry-standard cryptographic algorithms. ug88 employees cannot view or retrieve your password in plaintext.
• Regular Security Audits: ug88's systems undergo regular third-party security audits and penetration testing to identify and remediate vulnerabilities.
• Employee Training: All ug88 staff receive data protection and information security training as part of their onboarding and ongoing professional development.

Despite our best efforts, no method of transmission over the internet or method of electronic storage is 100% secure. ug88 cannot guarantee absolute security of your data, but we will notify you promptly in the event of any data breach that is likely to result in a high risk to your rights and freedoms, and we will take all necessary steps to mitigate the impact.

ug88 retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law:

• Active Accounts: For Members with active accounts, we retain all registration data, transaction history, KYC documents, and communications records for the duration of the account relationship.
• Closed Accounts: When you close your ug88 account (either at your request or due to account termination by ug88), we will retain your data for a period of seven years following account closure. This retention period is mandated by anti-money-laundering regulations and our licensing requirements.
• KYC Documents: Identity verification documents are retained for the same seven-year period following account closure to comply with AML record-keeping obligations.
• Financial Transaction Records: Deposit and withdrawal records, along with betting history, are retained for seven years following the date of the transaction to comply with financial auditing and regulatory requirements.
• Marketing Data: If you have opted in to receive promotional communications but have not registered an account, we will retain your email address or phone number until you unsubscribe or for a maximum of three years of inactivity, whichever comes first.
• Technical and Analytics Data: IP addresses, device identifiers, and session logs are retained for a maximum of 24 months, after which they are anonymized or deleted.

At the end of the applicable retention period, your personal data will be securely deleted or permanently anonymized such that it can no longer be used to identify you. Anonymized data may be retained indefinitely for statistical and research purposes.

Subject to applicable data protection laws, you have the following rights with respect to your personal data held by ug88:

9.1 Right of Access

You have the right to request a copy of the personal data we hold about you. This is commonly known as a "data subject access request". We will provide the data in a structured, commonly used, and machine-readable format where technically feasible.

9.2 Right of Rectification

If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it. You can update certain information (such as your email address and phone number) directly through your account settings. For other corrections, please contact our support team.

9.3 Right of Erasure ("Right to be Forgotten")

You have the right to request that we delete your personal data in certain circumstances, such as where the data is no longer necessary for the purposes for which it was collected, or where you withdraw consent (where consent was the lawful basis for processing). Please note that this right is not absolute — we may be required to retain certain data to comply with legal obligations (such as the seven-year AML retention requirement) or to establish, exercise, or defend legal claims.

9.4 Right to Restrict Processing

You have the right to request that we restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or where you have objected to processing based on legitimate interests while we verify whether our legitimate grounds override your interests.

9.5 Right to Data Portability

Where we process your data based on consent or for the performance of a contract, and the processing is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.

9.6 Right to Object

You have the right to object to processing of your personal data where we are relying on legitimate interests as the lawful basis for processing. ug88 will cease processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or where the processing is necessary for the establishment, exercise, or defense of legal claims.

9.7 Right to Withdraw Consent

Where we process your data based on consent (for example, promotional communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

9.8 Right to Lodge a Complaint

If you believe that ug88 has not handled your personal data in accordance with applicable data protection laws, you have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction.

How to Exercise Your Rights

To exercise any of these rights, please contact ug88's support team at [email protected] with the subject line "Data Subject Request — [Your Username]". We will respond to your request within 30 days. In some cases, we may ask you to provide additional information to verify your identity before we can fulfill the request.

ug88 operates internationally and may transfer your personal data to countries outside Indonesia for the purposes of data storage, processing by service providers, or compliance with our licensing obligations. These countries may have data protection laws that differ from those in Indonesia.

Where we transfer your data internationally, we implement appropriate safeguards to protect your data, including:

• Transferring data only to countries that have been deemed to provide an adequate level of data protection by relevant authorities, or
• Using contractual clauses approved by data protection regulators (such as Standard Contractual Clauses) with the recipient organization, or
• Ensuring the recipient is part of a recognized international data protection framework.

If you would like further information about the safeguards we have in place for international data transfers, please contact our support team.

ug88's services are strictly for individuals aged 21 years and older. We do not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory part of the KYC process, and accounts found to belong to individuals under 21 will be permanently closed with all funds returned.

If you are a parent or guardian and believe that your child has provided personal data to ug88, please contact us immediately at [email protected]. We will take steps to delete the data and close the account as quickly as possible.

ug88 is committed to preventing underage gambling and cooperates with industry initiatives to protect minors from exposure to gambling advertising and content.

ug88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. Material changes will be communicated to registered Members via the email address on file or through a prominent notice on the ug88 platform prior to the changes taking effect.

The date of the most recent revision is displayed at the top of this page under "Last updated". We recommend that you review this Privacy Policy periodically to stay informed about how we are protecting your personal data.

Your continued use of ug88's services following the publication of any revised Privacy Policy constitutes your acceptance of the changes. If you do not agree with the revised policy, you must cease using the platform and may request account closure by contacting our support team.

If you have any questions, concerns, or complaints regarding this Privacy Policy or ug88's data protection practices, please contact us through the following channels:

• Email: [email protected] (for data protection inquiries, use subject line "Privacy / Data Protection Query")
• Live Chat: Available 24/7 via the chat widget on the ug88 platform
• WhatsApp: Available daily 07:00 – 23:00 WIB (Western Indonesia Time, UTC+7)

When contacting us about a data protection matter, please include your registered username and the email address associated with your account. For data subject access requests or requests to exercise your rights under Section 9, please provide sufficient information to enable us to verify your identity.

ug88 commits to acknowledging all data protection inquiries within 48 hours and providing a full response within 30 days.